Key Account Manager-On Demand Handyman Service
South Goa,
GA,
India
Location: Goa
Job Type: Full-time
Company: MajheApp
Job Overview:
We are looking for a highly motivated Key Account Manager to lead the onboarding and management of on-demand service providers for MajheApp’s platform in Goa. The ideal candidate will be responsible for bringing diverse service providers (e.g., dog walkers, home cleaners, fitness trainers, gardeners, beauty experts, plumbers, tutors, electricians, tour guides, mechanics, event planners, and more) onto our Android & iOS app.
This role requires building strong relationships, ensuring service quality, and driving business growth by expanding our network of trusted professionals.
Key Responsibilities:
1. Onboarding & Vendor Management:
- Identify, recruit, and onboard local service professionals across multiple categories (e.g., home services, pet care, repairs, wellness, events).
- Verify credentials, licenses, and background checks (where applicable) to ensure reliability.
- Guide providers through the MajheApp onboarding process (app registration, profile setup, service listing).
- Negotiate commission structures, service terms, and pricing agreements.
2. Relationship Management:
- Serve as the primary point of contact for service providers, addressing concerns and ensuring satisfaction.
- Conduct regular check-ins to gather feedback and improve service quality.
- Resolve disputes between providers and customers professionally.
3. Business Growth & Strategy:
- Develop strategies to increase the number of active service providers in high-demand categories.
- Analyze market trends to identify gaps and onboard missing services.
- Collaborate with the marketing team to run promotions, discounts, and referral programs to boost engagement.
4. Operations & Compliance:
- Ensure all providers follow MajheApp’s service standards, safety protocols, and legal requirements.
- Monitor ratings, reviews, and customer feedback to maintain high-quality service.
- Work with the operations team to reduce service cancellations and delays.
5. Reporting & Analytics:
- Track KPIs such as onboarding rate, active providers, customer satisfaction, and revenue growth.
- Prepare weekly/monthly reports on provider performance and business expansion.
Qualifications & Skills:
- Experience: 3+ years in business development, sales, or account management, preferably in on-demand services, gig economy platforms, or local services.
- Industry Knowledge: Familiarity with Goa’s service market (home services, repairs, wellness, events, etc.).
- Negotiation & Communication: Strong ability to close deals, build trust, and resolve conflicts.
- Languages: Fluent in English, Hindi, and Konkani (preferred).
- Tech-Savvy: Comfortable using apps, CRM tools, and analytics dashboards.
- Problem-Solving: Ability to handle provider issues, customer complaints, and operational challenges.
Why Join MajheApp?
- Be a key player in Goa’s leading on-demand service platform.
- Competitive salary + performance-based incentives.
- Work in a fast-growing startup with career advancement opportunities.
How to Apply?
Interested candidates can:
- Apply via https://www.majheapp.in/jobs
🔧 Help us connect Goa with trusted professionals! 💼
Responsibilities
- Lead the entire sales cycle
- Achieve monthly sales objectives
- Qualify the customer needs
- Negotiate and contract
- Onboard service providers for MajheApp
Must Have
- Bachelor Degree or Higher
- Passion for software products
- Perfect written English
- Highly creative and autonomous
- Valid work permit for Belgium
Nice to have
- Experience in writing online content
- Additional languages
- Google Adwords experience
- Strong analytical skills
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
Our Company
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drink, and much more
Perks
A full-time position
Attractive salary package.
Trainings
12 days / year, including
6 of your choice.
Sport Activity
Play any sport with colleagues,
the bill is covered.
Eat & Drink
Fruit, coffee and
snacks provided.
