Key Account Manager- Delivery Service Provider
South Goa,
GA,
India
Location: Goa
Job Type: Full-time
Company: MajheApp
Job Overview:
We are seeking an experienced and proactive Key Account Manager to lead the onboarding and management of Delivery Service Providers for MajheApp’s delivery platform in Goa. The ideal candidate will be responsible for building and maintaining strong relationships with various delivery partners, including restaurants/cloud kitchens, grocery stores/supermarkets, pharmacies, florists, water suppliers, stationery shops, fuel providers, and other product delivery services.
The role involves ensuring seamless onboarding, compliance, and high-quality service delivery while driving business growth through strategic partnerships.
Key Responsibilities:
1. Onboarding & Vendor Management:
- Identify, recruit, and onboard delivery service providers (food, grocery, medicine, flowers, water, stationery, fuel, etc.) onto the MajheApp (Android & iOS App).
- Ensure all partners meet company standards, legal requirements, and documentation (FSSAI for food, drug licenses for pharmacies, etc.).
- Conduct KYC, business verification, and agreement sign-ups with new partners.
- Negotiate commission rates, delivery terms, and service-level agreements (SLAs).
2. Relationship Management:
- Maintain strong relationships with existing partners to ensure retention and satisfaction.
- Address partner concerns, resolve disputes, and provide timely support.
- Conduct regular check-ins and feedback sessions to improve service quality.
3. Business Growth & Strategy:
- Develop strategies to expand the network of delivery partners across Goa.
- Analyze market trends and competitor strategies to identify growth opportunities.
- Implement promotional offers, discounts, and partnerships to boost order volumes.
4. Operations & Compliance:
- Ensure all delivery partners adhere to MajheApp’s policies, hygiene standards, and delivery protocols.
- Monitor delivery performance, customer ratings, and feedback to maintain service excellence.
- Work with the operations team to optimize delivery efficiency and reduce delays.
5. Reporting & Analytics:
- Track KPIs such as onboarding rate, active partners, order volume, and customer satisfaction.
- Generate weekly/monthly reports on partner performance and business growth.
Qualifications & Skills:
- Experience: Minimum 3-5 years in business development, key account management, or vendor onboarding, preferably in food delivery, e-commerce, or logistics.
- Industry Knowledge: Familiarity with Goa’s delivery market (restaurants, pharmacies, grocery stores, etc.).
- Negotiation Skills: Strong ability to close deals and manage partnerships.
- Communication: Excellent in English, Hindi, and Konkani (preferred).
- Problem-Solving: Ability to handle partner grievances and operational challenges.
- Tech-Savvy: Comfortable using CRM /ERP tools, delivery apps, and analytics dashboards.
Why Join MajheApp?
- Be a part of Goa’s fastest-growing delivery service platform.
- Competitive salary + performance-based incentives.
- Opportunity to work with a dynamic team in a fast-paced startup environment.
How to Apply?
Interested candidates can apply by:
- Visiting https://www.majheapp.in/jobs
🚛 Help us revolutionise deliveries in Goa! 🚚
Responsibilities
- Lead the entire sales cycle
- Achieve monthly sales objectives
- Qualify the customer needs
- Negotiate and contract
- Onboard service providers for MajheApp
Must Have
- Bachelor Degree or Higher
- Passion for software products
- Perfect written English
- Highly creative and autonomous
- Valid work permit for India
Nice to have
- Experience in writing online content
- Additional languages
- Google Adwords experience
- Strong analytical skills
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
Our Company
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drink, and much more
Perks
A full-time position
Attractive salary package.
Trainings
12 days / year, including
6 of your choice.
Sport Activity
Play any sport with colleagues,
the bill is covered.
Eat & Drink
Fruit, coffee and
snacks provided.
