Customer Support Executive

Company: MajheApp

Position: Customer Support Executive

Location: [Goa]

Employment Type: Full-time

Shift: Rotational (Day & Night Shifts)

About MajheApp

MajheApp is committed to delivering a seamless digital experience for our users. We are looking for a customer-focused and proactive Customer Support Executive who is passionate about helping customers and ensuring a high level of customer satisfaction.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, and WhatsApp in a professional and timely manner.
• Resolve customer issues, complaints, and service requests while maintaining a positive customer experience.
• Assist customers with app usage, onboarding, account-related queries, and basic troubleshooting.
• Escalate complex issues to the appropriate internal teams and ensure timely follow-up until resolution.
• Maintain accurate records of customer interactions, complaints, and support tickets.
• Monitor customer feedback and share insights with the relevant teams to improve customer experience.
• Meet defined service-level agreements (SLAs) and customer satisfaction targets.
• Stay updated on MajheApp's products, features, and policies.

Required Qualifications

• Bachelor's degree in any discipline (preferred).
• 0–2 years of experience in customer support, customer service, or a similar role. Freshers with excellent communication skills are encouraged to apply.
• Excellent verbal and written communication skills in English, Hindi , Konkani and Marathi.
• Strong problem-solving and interpersonal skills.
• Basic computer proficiency; experience with CRM or helpdesk tools is a plus.
• Ability to multitask and work efficiently in a fast-paced environment.
• Willingness to work in rotational day and night shifts, including weekends and public holidays, as per business requirements.

Preferred Skills

• Customer-first mindset with empathy and patience.
• Strong listening and communication skills.
• Good organizational and time-management abilities.
• Ability to work independently and collaboratively in a team environment.
• Positive attitude and eagerness to learn.

Work Schedule

• Rotational Day & Night Shifts.
• Weekly rotational off.
• Flexibility to work weekends and holidays based on business needs.

Key Performance Indicators (KPIs)

• Customer Satisfaction (CSAT)
• First Response Time (FRT)
• Resolution Time (TAT)
• First Contact Resolution (FCR)
• SLA adherence
• Quality and accuracy of customer interactions

What We Offer

• Competitive salary and shift allowances (where applicable).
• Comprehensive training and onboarding.
• Career growth and learning opportunities.
• Supportive and collaborative work environment.
• Opportunity to be part of a fast-growing technology company.

Join MajheApp if you're passionate about helping customers, solving problems, and delivering exceptional support experiences while working in a dynamic 24/7 support environment.