Admin & Customer Support Executive

Location: Goa (Office-Based)

Employment Type: Full-time

About the Role

MajheApp is looking for a proactive and customer-focused Admin & Customer Support Executive to manage day-to-day administrative tasks while delivering exceptional support to our customers, vendors, delivery partners, and service providers. The ideal candidate should have excellent communication skills, strong organizational abilities, and a passion for providing outstanding customer service.

Key Responsibilities

Administrative Responsibilities

• Manage daily office administration and ensure smooth office operations.
• Maintain and organize physical and digital records.
• Prepare reports, letters, invoices, and other business documents.
• Coordinate meetings, schedules, and internal communications.
• Manage office supplies, inventory, and vendor coordination.
• Assist with employee documentation, onboarding, and administrative tasks.
• Support different departments with operational and administrative requirements.

Customer Support Responsibilities

• Respond to customer, vendor, and partner inquiries via phone, email, WhatsApp, and chat.
• Resolve customer complaints and escalate complex issues to the appropriate team.
• Assist users with account registration, onboarding, and app-related queries.
• Coordinate with operations, technical, and business teams to ensure timely issue resolution.
• Maintain accurate records of customer interactions and follow up until issues are resolved.
• Provide product and service information to customers and partners.
• Monitor customer feedback and suggest improvements to enhance the customer experience.

Required Qualifications

• Bachelor's degree in Business Administration, Commerce, Management, or a related field.
• 1–3 years of experience in administration, customer support, operations, or office management.
• Freshers with excellent communication and organizational skills are welcome to apply.

Required Skills

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Good organizational and multitasking abilities.
• Proficiency in MS Office (Word, Excel, PowerPoint) and Google Workspace.
• Ability to handle multiple tasks and work under pressure.
• Strong problem-solving and time-management skills.
• Positive attitude and professional work ethic.

Preferred Qualifications

• Experience with CRM or customer support software.
• Knowledge of administrative processes and documentation.
• Fluency in English, Hindi, and Konkani (Marathi is an added advantage).

What We Offer

• Competitive salary with performance-based incentives.
• Career growth and learning opportunities.
• Supportive and collaborative work environment.
• Employee training and professional development.
• Opportunity to work with one of Goa's fastest-growing local digital platforms.